FAQS

Below you will find answers to some of our most frequently asked questions regarding exterior and interior car accessories. If you can’t find what you are looking for below, feel free to call customer service at 1-800-962-6676.

App Driven LED Lighting

Where do I get the App?

Go to either the App Store (Apple) or Google Play (Android) and search for “LED INNOV”. Download the App.

Can I install my Exterior Light Kit inside the vehicle?​

Yes, you may install LED INNOVATION External Kits #23915 and #23916 inside the vehicle.​

Can I install my Interior Light Kit outside the vehicle?​

No, the interior light kits do not have the same added protection as our external light kits. Only use our LED INNOVATION external kits #23915 and #23916 outside the vehicle.​

Can I cut my light strips (to shorten them) if needed?​

Yes, you can cut your interior light strips at designated cut points identified by a white line with a pair of scissors. You CANNOT cut exterior light strips. Note, once you cut a light strip, you will not be able to attach another light strip to the end of it (since you removed the connector).​

Do you sell additional cables? I need some!​​

Yes, item #23914 contains [2] 4’ cable extensions that simply connect to the existing cables and/or lights in your kit.​

I want more lights!  Can I add additional light strips?​​

Yes, you can add additional light strips to your light strip kit.

#23912 [12” Interior RGB Strip Light] can be added to your interior kits #23910 and #23911.

#23917 [12” Exterior RGB Strip Light] can be added to your exterior Kit #23915.​

How many total light strips can I power on one controller?​​​

The maximum light strips you can power on one controller is 12. You may purchase and operate additional kits if more light is needed.

How do I mount my lights?

Special automotive-grade 3M® tape is included for mounting your interior and exterior light strips. Additional screw-in clips are provided for exterior light strip mounting. Rock light pods are mounted via 2 screws / each (included).​

My lights are too bright; can I dim them?​

Yes, the LED INNOVATION App contains a slide bar to adjust light brightness.​

How many color options are there?​

The LED INNOVATION App contains a color wheel which allows you to select any color (and hue of that color) you’d like!​​

Can I animate my lights?​​

Yes, the LED INNOVATION App contains several on-board animation options including flash, strobe, smooth and pulse. Additionally, your lights can react to music. You may also adjust the speed of your animations using the “Speed” slide bar.​​

Can I operate multiple light sets at the same time?​​​

Yes, for example, if you’d like to run lights inside and outside your vehicle, you can purchase an interior kit and exterior kit and run them at the same time. The lights will not conflict with each other. Only 1 set of lights may be adjusted/changed at a time using the App.

What does “1 Channel” vs “4 Channel” mean?​​​​

“1 Channel” means that all lights on that controller will operate in sync with each other. If you change your color to red, all lights will be red.​

“4 Channel” means that each of the 4 lights on the 4-channel controller may be operated independently. So, light one can be red, light two can be blue, light three can be green, etc.

How do I clean my lights?​​​​

Lights may be cleaned with a damp cloth. Do not use corrosive cleaners on your light strips or pods.​

I still have questions.​​​​

Please contact us at (800) 962-6676

Bluetooth Speakers

How do I sync my smartphone with the Bluetooth Speakerphone?

A. Each phone is packed with easy to follow Start Guide instructions. The syncing process on your smartphone is the same for any Bluetooth device. For further instructions, please see the video below for help.

Bluetooth Hands-Free Speakerphone

Chargers

My phone charger stopped working, what do I do?

A. Check the fuse on both the charger and your vehicle.

Can I get a replacement fuse?

A. Fuses can be found at Radio Shack or online with vendors such as Amazon, Bussmann or Littelfuse. Make sure to purchase one with the same specifications. Custom Accessories cannot be held responsible if the wrong fuse is used and results in damage or injury.

Compass

Why does the compass reads ‘backwards’?

A. The compass does not read like a hand held compass because it for a viewing in a vehicle. When heading North, the N will face you behind the red lubber line. It is printed in ‘reverse’ and should be viewed while facing forward vs. viewing by the topside of the compass.

Why is my compass not reading accurately? The compass works outside the vehicle, but will not work in the vehicle.

A. Magnetic interference in a vehicle. When choosing a location to mount the compass, you may be unable to calibrate totally as some vehicles have magnetic or electric type fields that interfere with the accuracy of the compass. Be sure to mount as far away as possible from speakers or other electronic areas that may cause interference.

Deer Alerts

Why does one of the deer whistles have a hole and the other doesn’t?

A. The Deer alerts are supposed to look this way, and are NOT DEFECTIVE. They operate at different speeds emitting different, hence there is a hole in only one of them.

Where is the best place to mount the deer whistles?

A. The whistles should be as level as possible. But you can mount them anywhere they will get good air flow. They can even be mounted inside the grille or upside-down from some part of the undercarriage. It does not matter which side of the car you mount them on as they work on either side as long as the horn-shaped opening faces forward. The more air they get, the better they will work. Be careful, they are a deterrent and not guaranteed to stop all deer. Be sure to remove when going through a car wash as we cannot be responsible for car wash damage.

License Plate Frames/Shields

I went through the car wash and it broke my LPF, can I get a replacement?

A. Custom Accessories cannot be responsible for damage caused by car washes.

I got a ticket for using a clear/tinted cover, is it legal?

A. Custom Accessories has warnings on the back of all LPF/covers. Consumers should check their local & state regulations.

Is it legal to have a clear/tinted cover on a license plate?

A. Custom Accessories has warnings on the back of all LPF/covers. Consumer should check their local & state regulations.

Mirrors

How do I remove blindspot mirrors?

A. We suggest using fishing line or dental floss to carefully remove the mirror and then clean the residue with Goo Gone or a similar safe adhesive removal product.

PHONE HOLDERS

Will your phone holder fit my phone?

A. Our new packaging has phone size charts. Please call customer service at 1-800-962-6676.

My Phone holder clips broke, what do I do?

A. Please call customer service at 1-800-962-6676.

The clips broke off in the vent, what do I do?

A. Gently pry open the ‘teeth’ of the vent clip with a flat surface tool and pull carefully.

My phone holder uses a suction cup and won’t this stay put on the window/dash?

A. Make sure the surface is clean and dry. Lightly moisten the suction cup and reapply, pressing firmly.

REPLACEMENTS

Can you send a replacement for a defective product?

A. Please call customer service at 1-800-962-6676.

Can I get a replacement part to repair a product myself?

A. Please call customer service at 1-800-962-6676. Only a very limited number of items have replacement parts available.

How do I get Notepad replacements for the slimline clipboard?

A. In order to get Notepad Replacements you must do the following: – Send in $1 per pad by CHECK or MONEY ORDER ONLY. (NO CREDIT CARDS WILL BE ACCEPTED). This amount includes postage for the item to be sent back to customer. – Please send the check or money order to the following address: Custom Accessories, Inc. Replacement Notepad Request 5900 Ami Drive Richmond, IL 60071 – Make sure to include the address where you want the Notepad to be sent inside the envelope.

Steering Wheel Covers

Will your covers fit my steering wheel?

A. Custom Accessories Steering Wheel Covers will fit most steering wheels with sizes ranging in diameter from 14.5” – 15.5 “. Our Neoprene covers can stretch to cover a steering wheel 16” in diameter and our Lace-On covers can stretch to 16.5” in diameter.

Why does my Steering Wheel Cover smell?

A. The smell is from the rubber used in the inner core of some steering covers. The smell will diminish over time.

Wheel Covers (AKA HUB Caps)

Do you have 16” diameter wheel covers?

A. We have a limited amount of 16” wheel covers, please call customer service at 1-800-962-6676 for availability.

I broke one of the clips while installing the wheel cover, can I get replacements?

A. Please call customer service at 1-800-962-6676.

Where to Purchase

Where can I find your products or a particular product?

A. Please refer to our “Where to purchase” list on our home page to see select retailers that carry our products. Many of our products are also available online through our retail partners as well as on our Amazon.com. brand store.